Marca Iberdrola y BP Pulse en movilidad eléctrica
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Planning your route, starting a charge or managing your bill?

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Here we answer the most common questions

Check our frequently asked questions and keep charging with complete peace of mind.

Home | Charging and payments | Frequently Asked Questions

Yes. Our chargers are compatible with the most common standards, such as CCS (Combo) and CHAdeMO. We recommend checking our map or the different applications to verify the type of connector available at each charging point.
The maximum power depends on both the charger and your vehicle’s capability. “Up to 150 kW” means that the charger can deliver that power, but if your vehicle requires less, the charging will adjust to that limit.

The charging power supplied depends on various factors, such as the outside temperature, the battery’s state and charging temperature, as well as the limitations of the battery itself and the architecture of the electric vehicle.

You can start a charging session in several ways, depending on the station and your preferences:

  • By direct payment with a bank card (contactless) at points equipped with a physical POS terminal.
  • Through the main electric mobility apps where our charging points are available (e.g. Iberdrola Public Charging, bp pulse, etc.).
  • Using a compatible RFID card.

We recommend always stopping the charging session through the following available channels:

  • From the same app you used to start the charging session.
  • With your RFID card if you used it to start.
  • You can also stop the charging session from the vehicle’s own system.
Yes. You can stop the charging session from the app, with your RFID card, or from the vehicle itself, depending on the system you use. To resume it, first stop the charging session, unplug the cable, and then start a new charging session, as long as the charging point is still available.
Charging time depends on several factors:
  • The battery level upon arrival.
  • The maximum power your vehicle can accept.
  • The number of vehicles charging simultaneously (the total power may be shared among several vehicles).

At stations with more than one active connector, the total available power is dynamically distributed among the vehicles depending on the charger’s technology and the characteristics of each vehicle.
This means that if several vehicles are connected simultaneously, the individual power may vary during the session.

If charging does not start after plugging in your vehicle, check the following points before trying again:
  • Make sure the vehicle is turned off and the doors are closed. Some models do not allow charging to start if a door is open, as they interpret that the vehicle is still on.
  • Check that the connector is properly plugged in.
  • If you connected the vehicle and did not start charging for a while, the equipment may automatically cancel the session. Disconnect the cable, wait a few seconds, and start the process again.
If the problem persists after these checks, contact our 24/7 customer support service.
Stopping a charging session is usually a simple process, but sometimes issues may arise. Here is everything you need to know: Methods to stop charging:
  • Service provider APP.
  • RFID card.
  • AutoCharge.
  • Bank card at the payment terminal.
  Recommendation: stop the charging session using the same method you used to start it. If this does not work, the issue is usually that the vehicle is not releasing the connector, as the car controls the lock. Key aspects:
  • Every electric vehicle has a way to stop charging and release the connector, both in alternating current (Type 2 connector) and in direct current (CCS connector).
  • Each manufacturer implements its own system, so it is important to know your car’s manual.
Alternating current (Type 2):
  • Most cars pause charging when the vehicle is unlocked, allowing the cable to be released for a few seconds.
  • If it is not released during that time, charging automatically resumes.
Direct current (CCS):
  • If you cannot stop charging from the APP, RFID or card, or if you started it via AutoCharge, the vehicle must do it.
  • Look for the physical or touch button to stop charging (inside the car or next to the charging port).
  • If it does not respond, try from your car’s APP.
  • As a last resort, some models have a flap with a mechanical release handle to free the connector. Attention! If the car is still charging, there is an electrical risk.
Useful tips:
  • When reaching 100% charge, many cars automatically release the port.
  • Each car has its own method to end the charging session.
  • If you started charging with an APP, stop the charging session from that same APP.
  • To avoid issues, first send the command to start charging and then connect the cable.

AutoCharge is a technology that allows you to start charging automatically without the need for apps, RFID cards, or bank cards. You just need to plug in the cable and charging will begin.

Requirements to use AutoCharge:

  • Your car must be compatible with the ISO 15118 standard.
  • The charging point must be compatible with AutoCharge technology.
  • You must previously configure AutoCharge with your electric mobility service provider (eMSP).

How to set it up:

  • Follow the steps indicated in your electric mobility provider (eMSP) app.
  • Connect the car to the charging point when the app prompts you.

Once configured (this process is only done once), subsequent charging sessions will be automatic. Each time you plug in the charging cable, the station will identify your vehicle and associate the session with your account in the app, without the need for additional steps.

Many Iberdrola | bp pulse charging points are compatible with AutoCharge.
With this technology, the first and only thing you need to do is plug in the cable.

Take advantage of this feature and continue your journey with total convenience!

You can easily check them through our map or from any compatible charging apps. There you will see the location, real-time status of each point, the type of connector available, and more useful information.
Most of our charging points are available 24/7. However, some points installed in locations such as supermarkets, shopping centres or restaurants may have time restrictions depending on the establishment. In the app or platform you use, you will be able to see the updated opening hours for each location.
At each station, the maximum available power is indicated, but the actual charging power will depend on the vehicle’s capabilities and the station’s occupancy at that moment. For example, even if a charger indicates up to 200 kW, if your vehicle supports a maximum of 100 kW, it will not exceed that power.
Yes. Nowadays, the range of electric vehicles and the expansion of the charging network allow long trips to be made normally. Many chargers offer ultra-fast power that enables charging from 20% to 80% in 10–30 minutes. Before a trip, you can plan your route using our map and electric mobility apps that show available chargers in real time to ensure a smooth and hassle-free experience.

You can pay using:

  • Bank card (contactless) at chargers equipped with a physical payment terminal.
  • Compatible RFID card.
  • Electric mobility app where our charging points are available (e.g. Iberdrola Public Charging, bp pulse, etc.).

You can pay for your charging session directly at the physical payment terminal (POS) using the following methods:

  • Contactless credit or debit cards (Visa, Mastercard, Amex).
  • Apple Pay and Google Pay.

This may be due to a limitation from your bank on contactless (PIN-free) transactions:

  • Limit on amount for PIN-free payments: some banks require entering a PIN if the transaction exceeds a certain amount. Since the charging terminal pre-authorises up to €45, if your limit is lower, the transaction will be automatically declined (the charger does not have a keypad to enter the PIN). Check your bank app to see if you can increase the limit for PIN-free payments. Otherwise, we recommend contacting your bank.
  • Limit on consecutive contactless payments: if you have made many contactless transactions in a row, your card may need to be unlocked by making a transaction with PIN at another POS terminal. In any case, we recommend contacting your bank or using a different card.

When starting a charging session, the POS performs a pre-authorisation to verify funds. The amount may vary depending on the country or terminal (usually €45 in Spain). This amount:

  • Is not charged, but may be held for between 48 and 72 hours, depending on your bank.
  • Is adjusted at the end of the charging session to the actual amount consumed. For example: if €45 was pre-authorised and your final charge was €30, only that amount will be charged. The remaining €15 will be released by your bank.
  • If you have made several attempts, there may be multiple holds. All of them are automatically released, but none will be charged.

If more than 3 days have passed and the amount is still being held, we recommend contacting your bank. You can also write to us through our contact form or call our 24-hour customer service line.

When starting a charging session with a card at the POS, a bank pre-authorisation is carried out, the amount of which may vary (for example, €20 or €45 depending on the country or terminal).
This amount is not charged, it is only temporarily held as a verification of funds. Once the charging session is completed correctly, it is adjusted to the actual amount consumed and the difference is automatically released. Depending on your bank, this process may take between 1 and 7 days. If you have any questions about the status of the hold, we recommend contacting your bank directly.

If an error occurs during the charging session — for example, the charger turns off or stops working — the amount may remain held even if the charging session was not completed. In that case, the pre-authorisation should also be automatically released. If more than 2 or 3 business days have passed in these cases and the amount is still being held, please contact us so we can review the transaction:

  • Write to us through our contact form.
  • Or call our 24-hour customer service line.

Si has pagado directamente en un TPV, puedes solicitar tu factura en el siguiente enlace, indicando:

  • Los 4 últimos dígitos de tu tarjeta de pago (Si usaste Apple Pay/Google Pay, revisa los dígitos desde la cartera o wallet digital).
  • El importe exacto de la recarga.
  • La fecha de la recarga.

Si has hecho la recarga a través de una app de movilidad eléctrica: deberás contactar directamente con la empresa de la app, ya que ellos son quienes emiten la factura.

Send an email to suporte@chargingtogether.pt with the following information:

  • Date and time of the charging session.
  • Location of the charging session.
  • Amount of the charging session.
You can request it through our contact form, indicating the details you need to modify along with the original charging information.
You can request it through our contact form, indicating the details you need to modify along with the original charging information.
Yes. Our chargers are compatible with the most common standards, such as CCS (Combo) and CHAdeMO. We recommend checking our map or the different applications to verify the type of connector available at each charging point.

The maximum power depends on both the charger and your vehicle’s capability. “Up to 150 kW” means that the charger can deliver that power, but if your vehicle requires less, the charging will adjust to that limit.

The charging power supplied depends on various factors, such as the outside temperature, the battery’s state and charging temperature, as well as the limitations of the battery itself and the architecture of the electric vehicle.

You can start a charging session in several ways, depending on the station and your preferences:

  • By direct payment with a bank card (contactless) at points equipped with a physical POS terminal.
  • Through the main electric mobility apps where our charging points are available (e.g. Iberdrola Public Charging, bp pulse, etc.).
  • Using a compatible RFID card.

We recommend always stopping the charging session through the following available channels:

  • From the same app you used to start the charging session.
  • With your RFID card if you used it to start.
  • You can also stop the charging session from the vehicle’s own system.

Yes. You can stop the charging session from the app, with your RFID card, or from the vehicle itself, depending on the system you use. To resume it, first stop the charging session, unplug the cable, and then start a new charging session, as long as the charging point is still available.

Charging time depends on several factors:

  • The battery level upon arrival.
  • The maximum power your vehicle can accept.
  • The number of vehicles charging simultaneously (the total power may be shared among several vehicles).

At stations with more than one active connector, the total available power is dynamically distributed among the vehicles depending on the charger’s technology and the characteristics of each vehicle.
This means that if several vehicles are connected simultaneously, the individual power may vary during the session.

If charging does not start after plugging in your vehicle, check the following points before trying again:

  • Make sure the vehicle is turned off and the doors are closed. Some models do not allow charging to start if a door is open, as they interpret that the vehicle is still on.
  • Check that the connector is properly plugged in.
  • If you connected the vehicle and did not start charging for a while, the equipment may automatically cancel the session. Disconnect the cable, wait a few seconds, and start the process again.

If the problem persists after these checks, contact our 24/7 customer support service.

Stopping a charging session is usually a simple process, but sometimes issues may arise. Here is everything you need to know:

Methods to stop charging:

  • Service provider APP.
  • RFID card.
  • AutoCharge.
  • Bank card at the payment terminal.

 

Recommendation: stop the charging session using the same method you used to start it. If this does not work, the issue is usually that the vehicle is not releasing the connector, as the car controls the lock.

Key aspects:

  • Every electric vehicle has a way to stop charging and release the connector, both in alternating current (Type 2 connector) and in direct current (CCS connector).
  • Each manufacturer implements its own system, so it is important to know your car’s manual.

Alternating current (Type 2):

  • Most cars pause charging when the vehicle is unlocked, allowing the cable to be released for a few seconds.
  • If it is not released during that time, charging automatically resumes.

Direct current (CCS):

  • If you cannot stop charging from the APP, RFID or card, or if you started it via AutoCharge, the vehicle must do it.
  • Look for the physical or touch button to stop charging (inside the car or next to the charging port).
  • If it does not respond, try from your car’s APP.
  • As a last resort, some models have a flap with a mechanical release handle to free the connector. Attention! If the car is still charging, there is an electrical risk.

Useful tips:

  • When reaching 100% charge, many cars automatically release the port.
  • Each car has its own method to end the charging session.
  • If you started charging with an APP, stop the charging session from that same APP.
  • To avoid issues, first send the command to start charging and then connect the cable.

AutoCharge is a technology that allows you to start charging automatically without the need for apps, RFID cards, or bank cards. You just need to plug in the cable and charging will begin.

Requirements to use AutoCharge:

  • Your car must be compatible with the ISO 15118 standard.
  • The charging point must be compatible with AutoCharge technology.
  • You must previously configure AutoCharge with your electric mobility service provider (eMSP).

How to set it up:

  • Follow the steps indicated in your electric mobility provider (eMSP) app.
  • Connect the car to the charging point when the app prompts you.

Once configured (this process is only done once), subsequent charging sessions will be automatic. Each time you plug in the charging cable, the station will identify your vehicle and associate the session with your account in the app, without the need for additional steps.

Many Iberdrola | bp pulse charging points are compatible with AutoCharge.
With this technology, the first and only thing you need to do is plug in the cable.

Take advantage of this feature and continue your journey with total convenience!

You can easily check them through our map or from any compatible charging apps. There you will see the location, real-time status of each point, the type of connector available, and more useful information.
Most of our charging points are available 24/7. However, some points installed in locations such as supermarkets, shopping centres or restaurants may have time restrictions depending on the establishment. In the app or platform you use, you will be able to see the updated opening hours for each location.
At each station, the maximum available power is indicated, but the actual charging power will depend on the vehicle’s capabilities and the station’s occupancy at that moment. For example, even if a charger indicates up to 200 kW, if your vehicle supports a maximum of 100 kW, it will not exceed that power.
Yes. Nowadays, the range of electric vehicles and the expansion of the charging network allow long trips to be made normally. Many chargers offer ultra-fast power that enables charging from 20% to 80% in 10–30 minutes. Before a trip, you can plan your route using our map and electric mobility apps that show available chargers in real time to ensure a smooth and hassle-free experience.

You can pay using:

  • Bank card (contactless) at chargers equipped with a physical payment terminal.
  • Compatible RFID card.
  • Electric mobility app where our charging points are available (e.g. Iberdrola Public Charging, bp pulse, etc.).

You can pay for your charging session directly at the physical payment terminal (POS) using the following methods:

  • Contactless credit or debit cards (Visa, Mastercard, Amex).
  • Apple Pay and Google Pay.

This may be due to a limitation from your bank on contactless (PIN-free) transactions:

  • Limit on amount for PIN-free payments: some banks require entering a PIN if the transaction exceeds a certain amount. Since the charging terminal pre-authorises up to €45, if your limit is lower, the transaction will be automatically declined (the charger does not have a keypad to enter the PIN). Check your bank app to see if you can increase the limit for PIN-free payments. Otherwise, we recommend contacting your bank.
  • Limit on consecutive contactless payments: if you have made many contactless transactions in a row, your card may need to be unlocked by making a transaction with PIN at another POS terminal. In any case, we recommend contacting your bank or using a different card.
When starting a charging session, the POS performs a pre-authorisation to verify funds. The amount may vary depending on the country or terminal (usually €45 in Spain). This amount:
  • Is not charged, but may be held for between 48 and 72 hours, depending on your bank.
  • Is adjusted at the end of the charging session to the actual amount consumed. For example: if €45 was pre-authorised and your final charge was €30, only that amount will be charged. The remaining €15 will be released by your bank.
  • If you have made several attempts, there may be multiple holds. All of them are automatically released, but none will be charged.
If more than 3 days have passed and the amount is still being held, we recommend contacting your bank. You can also write to us through our contact form or call our 24-hour customer service line.
When starting a charging session with a card at the POS, a bank pre-authorisation is carried out, the amount of which may vary (for example, €20 or €45 depending on the country or terminal). This amount is not charged, it is only temporarily held as a verification of funds. Once the charging session is completed correctly, it is adjusted to the actual amount consumed and the difference is automatically released. Depending on your bank, this process may take between 1 and 7 days. If you have any questions about the status of the hold, we recommend contacting your bank directly. If an error occurs during the charging session — for example, the charger turns off or stops working — the amount may remain held even if the charging session was not completed. In that case, the pre-authorisation should also be automatically released. If more than 2 or 3 business days have passed in these cases and the amount is still being held, please contact us so we can review the transaction:
  • Write to us through our contact form.
  • Or call our 24-hour customer service line.

Si has pagado directamente en un TPV, puedes solicitar tu factura en el siguiente enlace, indicando:

  • Los 4 últimos dígitos de tu tarjeta de pago (Si usaste Apple Pay/Google Pay, revisa los dígitos desde la cartera o wallet digital).
  • El importe exacto de la recarga.
  • La fecha de la recarga.

Si has hecho la recarga a través de una app de movilidad eléctrica: deberás contactar directamente con la empresa de la app, ya que ellos son quienes emiten la factura.

Send an email to suporte@chargingtogether.pt with the following information:

  • Date and time of the charging session.
  • Location of the charging session.
  • Amount of the charging session.

You can request it through our contact form, indicating the details you need to modify along with the original charging information.

You can request it through our contact form, indicating the details you need to modify along with the original charging information.
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