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How can we help you?

*Mandatory fields

Choose the type of query you need to resolve *

Select a valid query

What is the main reason? *

Equipment status

Charger out of order or locked Screen off or not working Unusual noise from the equipment Vandalism or visible damage

Connectivity and physical elements

Connector, hose or socket not available Missing, illegible or incorrect QR code Damaged instructions or signage

Problems during charging

Error at start of charging Error at end of charging Reduced power

Payment or authentication

Payment terminal (PoS terminal) out of order Card (RFID or bank card) not recognised

Other

Other reason (specify in the "Query description")

Please select a valid reason.

What is the main reason? *

Incident when recharging via PoS terminal

Help with invoice download

We can only issue invoices for recharges paid directly at our physical payment terminals (PoS).
If you have recharged via a mobility app, you must contact that company directly.

Request correction of the data on the invoice issued

Other reason (specify in the "Query description")

Please select a valid reason.

Contact information

First name and Surname(s) *

Please enter a valid name.

Email *

Please enter a valid email address.

Identification of the charging point *

Enter a valid charging point.

In Spain, enter the Site ID, which you will find on the charger’s instructions label.
In Portugal, locate the ID do Posto or Site ID on the equipment’s payment methods label.

Phone number *

Please enter a valid phone number.

Query description *

Enter at least 10 characters (maximum 2,000).

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