Planning your route, starting a charging session or managing your invoice?

You can pay by:

• Bank card (contactless) at chargers with a physical payment terminal.
• Compatible RFID compatible.
• Electric mobility apps where our points are available (e.g. Recarga Pública Iberdrola, bp pulse, etc.).

You can pay for your charging session directly at the physical payment (PoS) terminal via the following methods:

• Contactless credit or debit cards (Visa, Mastercard, Amex).
• Apple Pay and Google Pay.

This may be due to a restriction by your bank on contactless (PIN-less) transactions:

• Amount limit for contactless payments: some banks require the PIN to be entered if the amount of the transaction exceeds a certain limit. As the charging terminal pre-authorises up to €45, if your limit is lower, the transaction will be automatically rejected (the charger does not have a keypad to enter a PIN). Check your bank's app to see if you can increase the limit for contactless payments. If not, we recommend that you contact your bank.
• Limit on the number of contactless payments in a row: if you have completed several contactless transactions in a row, your card may need to be unblocked by completing a PIN transaction at another PoS terminal. In either case, we recommend that you contact your bank or use a different card.

When starting a charging session, the PoS terminal performs a pre-authorisation to verify funds. The amount may vary depending on the country or the terminal (usually €45 in Spain). This amount:

• is not charged, but may be withheld for 48-72 hours, depending on your bank.
• is adjusted at the end of the charging session to the actual amount consumed. For example: if €45 was pre-authorised and your charging came to €30, you will only be charged that amount. The remaining €15 will be released by your bank.
• If you have made several attempts, there could be several withholdings. All are automatically released, but none will be charged.

If more than 3 days have passed and the amount is still withheld, we recommend that you contact your bank. You can also write to us via our contact form or call us on our 24-hour phone line.

When you start a charging session with a card at the PoS terminal, a bank pre-authorisation is made, the amount of which may vary (e.g. €20 or €45 depending on the country or terminal).
This amount is not charged, it is only withheld temporarily to verify funds. Once the charging session is successfully completed, it is adjusted to the actual amount consumed and the difference is automatically released. Depending on your bank, this process can take 1 to 7 days. If you have any doubts about the status of your withholding, we recommend that you contact your bank directly.

If an error occurs during charging (e.g. the charger switches off or stops working) the amount may be withheld even though the charging session was not completed. In that case, the pre-authorisation should also be released automatically. If more than 2 or 3 working days have passed in these cases and the amount is still withheld, please contact us so that we can review the transaction:

• Write to us via our contact form.
• Or call us on our 24-hour phone line.

If you have paid directly at a PoS terminal, you can request your invoice at the following link, stating:

• The last 4 digits of your payment card (if you used Apple Pay/Google Pay, check the digits from your digital wallet).
• The exact amount of the charging session.
• The date of the charging session.

If you have recharged via an electric mobility app you will have to contact the app company directly, as they are the ones who issue the invoice.

Send an email to suporte@chargingtogether.pt with the following information:

• Date and time of the charging session.
• Charging location.
• Amount of the charging session.

You can request this through our contact form, stating the data you need to modify along with the original charging session information.