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Charging speed (kW)

0 7 22 50 75 100 150 +350

Minimum load points 0

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Frequently asked questions

About charging

Yes. Our chargers meet charging standards: CCS (Combo) and CHAdeMO.We recommend viewing our interactive map or the charging applications compatible with Iberdrola | bp pulse points to check the type of connector available at each location.

The maximum power depends on both the charger and the capacity of your vehicle. "Up to 150 kW" means that the charger can deliver that power, but if your vehicle demands less, charging will be adjusted to that limit.
The charging power delivered depends on a number of factors, such as the outside temperature, the condition and charging temperature of the battery, as well as the battery's own limitations and the architecture of the electric vehicle.

You can start charging in several ways, depending on the station and your preferences:
  • By direct payment with a bank card (contactless) at points that have a physical PoS terminal.
  • Through the main electric mobility apps where our points are available (e.g. Recarga Pública Iberdrola, bp pulse, etc.).
  • Using a compatible RFID card.

We recommend always stopping charging from the following enabled channels:
  • From the same app with which you started charging.
  • With your RFID card if you used it to start.
  • It is also possible to stop charging from the vehicle's own system.

Yes. You can stop charging from the app, with your RFID card or from the vehicle itself, depending on the system you use. To resume charging, first stop charging, disconnect the cable and then start a new charging session if the point is still available.

The charging time depends on several factors:
  • Battery level on arrival.
  • The maximum power demanded by your vehicle.
  • The number of vehicles charging simultaneously (total power can be split between several vehicles).
For reference, a charge from 20% to 80% on an ultrafast charger can take between 10 and 30 minutes.

In stations with more than one active connector, the total available power is dynamically distributed among the vehicles depending on the charger technology and the characteristics of each vehicle.
This means that if several vehicles are connected simultaneously, the individual power may vary during the session.

If charging does not start after you plug in your vehicle, check the following points before trying again:
  • Make sure the vehicle is turned off and the doors are locked. Some models do not allow charging to start if they detect an open door, because they believe that the vehicle is switched on.
  • Check that the connector is correctly connected.
  • If you have connected the vehicle and have taken a while to start charging, the device may have automatically cancelled the session. Disconnect the cable, wait a few seconds and start the process again.
If after these checks the problem persists, please contact our 24/7 customer service.

About charging points

You can easily view them on our map or any of the compatible charging apps. There you will see the location, the real-time status of each point, the type of connector available and more useful information.

Most of our charging points are available 24/7. However, some points installed in places such as supermarkets, shopping centres or restaurants may have time restrictions depending on the establishment. In the app or platform you use, you will be able to see the updated schedule for each location.

The maximum available power is indicated at each station, but the actual charging power will depend on the vehicle's capabilities and the use of the station at the time.
For example, even if a charger indicates up to 200 kW, if your vehicle supports a maximum of 100 kW, it will not exceed that power.

Yes. Nowadays, the range of electric vehicles and the scope of the charging network allow long journeys to be made as normal.
Many chargers offer ultrafast power making it possible to charge from 20% to 80% in 10-30 minutes.
Before a trip, you can plan your route with our map and electric mobility apps that show available chargers in real time to ensure a smooth and convenient experience.